How Can We Help Today?
Whether you have a question about patio furniture, outdoor kitchens, or an existing order, we are happy to assist.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like outdoor kitchens and gazebos may include specific delivery details on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days of placing your order, please email us and we will look into it right away.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to initiate a return and what qualifies, please visit our Return Policy page. We want you to feel confident about every piece you add to your outdoor space.
Can I exchange an item for a different style or color?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us by email or phone with your order number and the item you would like instead, and we will walk you through the process.
What materials are your patio furniture sets made from?
Materials vary by collection and are listed on each product page. Many of our patio furniture sets feature weather-resistant wicker, powder-coated aluminum frames, and UV-protected cushion fabrics designed to hold up through sun, rain, and seasonal changes.
Do your outdoor kitchens require assembly?
Most outdoor kitchen units arrive with detailed assembly instructions so you can set them up at your own pace. Each product page notes what is included and the level of assembly involved, so you know exactly what to expect before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
Every email and call is answered within 1 business day so your project keeps moving forward.
Secure Shopping
Your payment and personal information are protected by industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Owned and operated by Elite Outdoor Haven, we stand behind every piece with a straightforward 30-Day Returns policy.

